Having high cleaning, hygiene and food safety standards can not only mean the difference between having a one-time customer and repeat business, it can also be a deciding factor on how your business runs altogether. Maintaining hygiene levels that meet the appropriately high standard is absolutely necessary for the safety of your employees and guests, along with a fitting visual presentation. Failing to meet these standards may not only result in heavy fines, for each offense, but could also mean a prison sentence.
The difference your hygiene standards can make are also reflected into the customer’s perception. A customer’s perception of your establishment will only be as strong as its weakest link. A failure to adhere to cleaning, hygiene and food safety standards can easily become that weakest link, negatively influencing their overall review of the experience. Poorly maintained and inadequately cleaned hotel rooms, for example, convey that the owners don’t care in regards to providing the utmost qualitative experience. This will of course make the customer ask themselves why they should bother providing their business again in the future.
In addition, the importance of educating your staff members in good practice cannot be understated. Having all members of staff being fully educated and trained in all manners of cleaning, hygiene and food safety is absolutely essential, no matter their position. An establishment’s failure to meet a particular hygiene standard would not be overlooked for example if a particular staff member’s primary duties were working on reception instead of the kitchen. All staff members should always be educated in good practice in order to make sure the premises are meeting the necessary health and safety hygiene standards as quickly and efficiently as possible.
Along with making sure that all of your staff members are trained in cleaning, hygiene and food safety standards, you also need to be sure that training is refreshed appropriately. It’s important to ensure that staff knowledge is continuously updated, especially as knowledge and skill can become rusty over time. From particular food handling techniques to specialised cleaning procedures, continuous rejuvenation of knowledge of cleaning, hygiene and food safety standards is an effective measure to ensure the latest and highest standards are met.
Due to frequently changing legislation in the sector, staff knowledge can become outdated. Conducting refresher training every 3 years is an effective measure to ensure that your establishment is adhering to the latest standards, guaranteeing effective health and safety for your staff and customers.
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