Another monthly feature, here we take a look at some of the latest catering news from the hospitality and food service industry.
What attracts diners?
Warm customer service and value for money are the two most important criteria for diners when recommending a restaurant, according to research by the National Skills Academy for Hospitality.
Over six months the Academy took a temperature check of customer service. Robust mystery shopper research tested customer service in 700 hotels, restaurants, pubs and cafes nationally. The benchmarks have now been set and in 2010 “business that will prosper are those excelling in customer service and delivering perceived value, exceeding the expectations of even the most discerning of guests.”
Printworks sign trio of outlets
Manchester city centre entertainment complex, The Printworks, has expanded its catering offer by signing up Dockers, Papa G’s and Wasabi as well as securing nightclub operator Entourage.
The latest, independent retailer Dockers is selling traditional fish ‘n’ chips with a modern twist. Manager Sue Norman said “To be expanding our business with a new restaurant is really exciting. I’m sure customers will love our blend of tradition-meets-modern including local favourites such as homemade puddings and sausages.”
Rudding Park is best in the UK
Harrogate’s Rudding Park hotel has been judged the ‘Number One Hotel in the UK’ in the 2010 TripAdvisor Travellers’ Choice Awards.
The award, putting the North Yorkshire hotel at sixth in the world’s top 10 luxury hotels, is based on the millions of real and unbiased reviews and opinions from travellers gathered on the organisers travel guide website.
Caterers urged to help flood victims
A leading supplier of ethically-sourced foodservice products is appealing to the catering industry to help following devastating floods in a key coffee growing area of Peru.
Peros, which sources Fairtrade coffee and organic coffee for its Cafedirect brand from growers in the Cusco region of Peru, is urging caterers to consider a cash donation to help the relief work in the area.
Recent floods and landslides have devastated the Cusco region and emergency aid is desperately required.
www.justgiving.com/PerosCuscoAppeal
See the March issue of Eat Out Magazine for more catering news
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